VIP Retainer
Service Description
Your move deserves priority attention. Secure it now. Executive relocation requires intricate planning and tight coordination. Because we provide high-touch, hands-on support, we cap the number of active relocations we manage each month to ensure every client receives our full attention. By placing a retainer, you guarantee your spot on our calendar for your upcoming move dates. This is not an extra fee, it is a deposit that signals you are ready to move forward. What happens next: Immediate Confirmation: Your key dates are officially reserved. Onboarding Kick-Off: We immediately schedule your primary strategy call to begin the visa and logistics roadmap. 100% Credit: The full amount of this retainer is deducted from your final "Executive Relocation Package" invoice. Note: Availability is limited. Booking this retainer ensures you have a dedicated partner ready to execute when you give the green light.
Cancellation Policy
1. Confirmation and Payment Confirmation: Bookings are confirmed only upon receipt of a confirmation email detailing the service, date, time, and price. Customers must immediately review details for accuracy. Payment: To secure your booking, a [e.g., 50% Deposit] is required at the time of booking. The remaining balance is due [e.g., immediately after service completion / 24 hours prior to the service]. Accepted Methods: We accept [List methods, e.g., Visa, MasterCard, PayPal]. 2. Cancellations and Rescheduling All requests for cancellation or rescheduling must be submitted via [Specify method, e.g., your online account portal or email to (email address)].ActionNotice Period RequiredCustomer ResponsibilityTimely CancellationMore than 48 hours prior to service.Full refund of payment/deposit issued within 5-7 business days.Late CancellationLess than 48 hours prior to service.A fee equal to 50% of the service cost will be charged/forfeited.No-ShowFailure to appear at the scheduled time.100% of the booking fee will be charged/forfeited. No refund is issued. 3. Delays and Punctuality Customer Delays: If you are more than 15 minutes late, we reserve the right to shorten the service time to maintain schedule, or cancel the booking (treated as a No-Show).Our Delays: If we must cancel due to unforeseen circumstances, we will offer you a full refund or the option to reschedule at your convenience. 4. Policy Changes The terms in effect at the time of your booking will apply to that specific transaction. We reserve the right to update this policy, and any changes will be posted on this page.
Contact Details
customers@myexpatgo.com
Plaza Danau 2, Jalan 4/109f, Taman Danau Desa, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia